Douglas: I like it. I would reword the first two paragraphs something like this: "Back when you selected us as your vendor, you asked a multitude of questions and dragged us mercilessly through miles of red tape, made us list in detail our respective responsibilities and not until you had a complete detailed statement of work that you agreed to did you decide that we were the right solution for you.
Now that you’ve chosen us, it’s not our fault that your business problems have changed and you are now unhappy with the very features and functions that we mutually agreed would solve the problems as you defined them then. We didn’t lie. We didn’t misrepresent. Your circumstances and environment changed.
Now we as a team should be regrouping and should be focusing on how to quickly develop a viable solution to the reshaped business problems.....................
Dustin Brewer
· 2 years ago
I'm glad you posted the PG-13 version. haha. I would like to send a few dozen of these out to some clients. Is this under a creative commons license? Great article.
Mike Schinkel
· 2 years ago
Gosh, it all seems so real. Almost like you just lived through that telephone reaming... '-)
Douglas Karr
· 2 years ago
The emails are really off the chart as well! :)
Sergey Rusak
· 2 years ago
Yeah, I had some clients who was unhappy when i doubled their traffic and sales... later then tell you that they know company from India which provide 1000000 daily visitors for $25
Douglas Karr
· 2 years ago
Leave it to Ade to put this in a simple, eloquent chunk of code at Pseudocoded!
All Comments
I like it. I would reword the first two paragraphs something like this:
"Back when you selected us as your vendor, you asked a multitude of questions and dragged us mercilessly through miles of red tape, made us list in detail our respective responsibilities and not until you had a complete detailed statement of work that you agreed to did you decide that we were the right solution for you.
Now that you’ve chosen us, it’s not our fault that your business problems have changed and you are now unhappy with the very features and functions that we mutually agreed would solve the problems as you defined them then. We didn’t lie. We didn’t misrepresent. Your circumstances and environment changed.
Now we as a team should be regrouping and should be focusing on
how to quickly develop a viable solution to the reshaped business problems.....................